Responsibilities:
- Perform onsite software support, system deployment, audits, maintenance, and technical support to company software solutions on customer premises
- Configuring synergy systems to meet customers defined specification
- Configuring, and Installing system Synergy system PC’s, Servers, IP Cameras and other related hardware based technologies
- Managing the deployment of a large-scale project
- Understand our customers business, technical and operational requirements and be able to match them to company's value proposition
- Develop and maintain an extensive working knowledge of company solutions
- Provide onsite and offsite professional services
- Ensure timely escalation and resolution of customer issues through proper channels
- Collaborate with other technical experts and engineering teams
- Provide an open forum for questions regarding strategic plans, best practices, and ad-hoc consulting for software implementation, integration, training, and change requests
- Deliver accurate, high quality system handover documentation to project stakeholders
Qualifications and experience:
- Relevant technical surveillance experience:
- Experience of providing technical solutions for enterprise customers
- Excellent administration and troubleshooting knowledge of the various Windows operating system components (Active Directory, file sharing, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
- Experience working with IP video systems
- Understanding of server virtualization concepts
- Understanding of video streaming methodologies
- Experience working with SQL databases
- Clear understanding of TCP, IP and UDP protocol stack
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
- Proven technical training in software and/or IT verticals in fast-paced environments
- Must have good personal credit score & clean criminal record
Key personal attributes:
- Ability to uphold organisational values and ethics
- Excellent communication skills; written, verbal and listening
- Takes responsibility and accountability for the customer experience
- Analytical thinker with excellent problem-solving skills; a ‘go-getter with intellectual curiosity’
- Good sense of ownership with a desire to constantly learn and evolve at the same pace as the software and our customers
- An entrepreneurial mindset
- Self-motivated and driven
- Well organised with the ability to prioritise works
- An open and honest team player
- Has the ability to exercise discretion and independent judgement
