Responsibilities
- Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.
- Familiar with WICA 2019 compliant procedure.
- Handle Common Law cases.
- Handle claim recoveries.
- Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.
- Handle Personal Lines claims.
- Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.
- Meeting service standards and abiding by claims protocols.
- Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.
- Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.
- Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.
- Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
- Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.
- Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.
- Any other duties as and when deemed necessary by HoD.
Requirements:
- Recognized degree or diploma.
- Certified with CGI.
- Minimum 3-5 years’ experience in WICA and Common Law claims handling.
- Experience in A&H such as Personal Accident and Hospital Income.
- Meticulous, analytical, problem solving and organised.
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
- Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.
- Good spoken and written communication skills in English and a 2nd language.
- Good knowledge of MS Office software and any other technology applications.
- Team player who is willing to work in a dynamic change orientated environment.
