Cloud Engineer, Office of Integrated Information Technology Services

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Infrastructure Management
• Architect, design, and implement cloud-based solutions that align with both business objectives and technical requirements.
• Collaborate with development and operations teams to seamlessly integrate cloud solutions.
• Implement Infrastructure as Code (IaC) methodologies to automate and streamline the deployment and management of cloud resources.
• Continuously optimize cloud infrastructure for performance and cost-efficiency.
• Monitor and analyze cloud performance, making proactive adjustments as needed.
• Provide technical leadership and mentorship to engineering teams on cloud architecture and best practices.
• Stay abreast of emerging trends and technologies in cloud computing.
• Recommend appropriate cloud services based on project requirements.
• Ensure compliance with security standards, regulatory requirements, and best practices in cloud security.
• Conduct regular security audits and assessments.
• Manage vendor relationships with cloud service providers and technology vendors, stay updated with vendor offerings, and negotiate contracts.
• Act as a subject matter expert on cloud architecture, participate in technical discussions, and provide guidance to stakeholders.
• Provide mentorship, training, and hands-on support to help teams develop necessary skills and expertise.
• Plan, implement, and maintain SMU's enterprise and research infrastructure (HPC), including private and public cloud computing, as well as all relevant research hardware to meet SMU's diverse research computing needs.
• Plan, formulate, and architect the growth of research infrastructure (HPC) to cater to the needs of SMU researchers, enhancing faculty productivity in research.
• Develop, maintain, and execute system operation procedures (e.g., IT Disaster Recovery) to improve service availability, reliability, and redundancy.
• Consultancy and Support
• Engage business units to understand their business goals, technical requirements, and existing infrastructure.
• Tailored cloud solutions based on business requirements that address scalability, reliability, security, and cost-effectiveness.
• Assist business units in implementing cloud solutions by providing guidance and support throughout the deployment process.
• Troubleshoot issues, resolve technical challenges, and provide ongoing support after post-implementation.
• Conduct induction courses to raise awareness of the cloud computing and research platforms to the SMU community.
• Prepare presentations, documentation, and user's guide for users of cloud computing services and HPCC.
• Projects
• Manage IT projects for existing system enhancement and new system implementation.
• Establish project plans, milestones, and deliverables.
• Monitor project progress and review project performance against key metrics.
• Maintain a risk tracker and mitigation plan.
• Provide status updates and reports on project progress.
• Provide leadership and motivation to the project team.
• Manage expectations and address concerns proactively.
• Ensure the project is kept within the project scope, budget, and timeline.
• Maintain comprehensive project documentation throughout the project life cycle.

• Diploma / Degree in Computer Science, Computer Engineering, Electronics/Electrical Engineering or related disciplines from a recognized university.
• Candidates with relevant certification in Cloud Computing (e.g. AWS, Azure), Terraform, and Linux will be highly advantageous.
• At least 5 years of Infrastructure experience with at least 3 years of Cloud architectural design experience.
• Experience and expertise working with Microsoft Azure and AWS experience would be desirable.
• Understanding of cloud computing concepts, architectures, and service models (IaaS, PaaS, SaaS).
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud Platform, including their services and features.
• Knowledge of networking fundamentals, including TCP/IP, DNS, VPN, and routing in cloud environments.
• Understanding of cloud security principles, encryption, identity, and access management (IAM), and compliance requirements.
• Familiarity with DevOps methodologies, continuous integration/continuous deployment (CI/CD), and automation tools.
• Knowledge of containerization technologies such as Docker and container orchestration platforms like Kubernetes.
• Experience with infrastructure provisioning and management tools like Terraform and CloudFormation.
• Understanding of cloud-based data storage solutions, databases, and data analytics platforms.
• Familiarity with cloud monitoring, logging, and alerting tools to ensure the performance and reliability of cloud environments.
• Knowledge of governance frameworks, regulatory requirements, and best practices for cloud governance.
• Good technical, analytical, and troubleshooting skills and confidence in providing frontline consultation and expertise applied across the many academic disciplines/areas.
• Excellent command of written and oral communication skills. Attention to detail and sound decision-making abilities.
• Good interpersonal and customer servicing skills.
• Enthusiastic and motivated team player.
• Independent, proactive, positive attitude, and a keen interest in exploring the areas of emerging cloud technologies.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.