Responsibilities
• Prepare for the commission, de-commissioning and tech refresh of network devices
• Facilitate in problem solving and collaboration and provide a fast break-fix solution and service
• Ensures network platform is functioning properly at the customer site. Maintain the availability of network operations including network related incident and change management in accordance with stipulated Service Level Agreements
• Provide preventive maintenance such as patching and firmware updates for network devices
• Ensure network infrastructure complies with security policies
• Prepare and maintain assets to ensure availability and update of capacity reports
• Update process and procedural documents
• Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support on all Business Unit Products and Solutions
• Support and assist in product/solution demonstrations, proof of concepts and installation for customers & resellers
• Understand customer’s production support problems, recommends solutions to meet their needs, and ensures high level of customer's satisfaction
• Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with distributors/vendors on an on-going basis to stay current.
• Prepare for meetings and tailoring communications to address business needs of customers as part of the post sales process.
• Any other ad-hoc duties as required or assigned
Requirements
• Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering or its equivalent.
• Good knowledge of the following, but not limited to:
• Firewall technologies (high availability, virtual firewall concept)
• IP load balancer
• Campus Network Design, Distribution and core switches, Wireless
• Network Access Control
• Router configuration (high availability)
• LAN and WAN administration
• At least 3 years of experience in network support, implementation and management, including proficiency in troubleshooting major brands such as Cisco, Alcatel Lucent, Palo Alto, Checkpoint, Aruba etc.
• Familiarization with Cisco technologies such as Digital Network Architecture (DNA), Application Centric Infrastructure (ACI) is a plus.
• Certificate in CCNA is a must and CCNP and ITIL certification is preferred.
Licence no: 12C6060
