Job Description:
The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.
Responsibilities:
- Monitor system logs and activity on all servers and network devices.
- Provide fault resolution and escalation (Level 1 and 2).
- Ensure Industry best practices in IT are adhered to and can withstand audits.
- Maintain accurate documentation on networks and systems.
- Prompt service report as well as Routine maintenance report.
- To perform other IT related duties when assigned by the management.
Desired Skills & Experience:
- Experience with on-site deployment, debugging and customer support.
- Communicate fluently in English - spoken and written.
- Resourcefulness, ability to problem-solve in a systematic approach.
- Good organization skill and able to work independently.
- Possess the right attitude to learn and execute with sense of urgency.
- 0-3 years of experience in relevant system and desktop support.
Technical Competency:
- Technical scope (Back-end) with strong system/desktop setup and debugging.
- Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
- Have managed 50 desktop environment before.
- Automated logging, usage report generation and bug reporting.
Education:
- ITE / Diploma in Engineering or Information Technology preferred but not essential.
- Fresh graduate are welcome to apply.
- Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.
*We regret that only shortlisted candidates will be notified.
