Job Description & Requirements
- 5 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
- Knowledge of ITIL processes and practices.
- Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
- Strong technical knowledge of desktop operating systems, applications, and hardware.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently as well as in a team environment.
- Flexibility to work outside of normal business hours, if required.
Education Requirement
Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.
