- Respond promptly and professionally to customer inquiries via phone, email and chat
- Review & standardize all customer service reply to maintain a consistently high quality service standard
- Monitor customer satisfaction level & identify areas for improvement
- Motivate team member to hit KPI
- Brainstorm idea to improve chat quality & customer experience
- Provide training & exam to customer service team
- Co-ordinate with marketing team to bring more new leads
- Roster planning
- Fostering a teamwork culture
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