Role Summary
A successful candidate will work alongside a senior systems engineer, and project coordinator as part of a team to deliver a high scale complex project.
As a Systems Engineer, you will provide quality and professional deployment and support services, primarily in person at the customer site. The Systems Engineer is based in the Field and will report to the regional Head of Systems Engineering & Project Coordinator. The successful candidate will understand technology at an advanced level, be customer focused and detail oriented. They will offer value to our partners in providing outstanding support and an industry leading professional service.
The Systems Engineer is technically minded, can identify complex technical problems and introduce solutions to solve them. In short, the System Engineer is a trusted advisor to the organisations they deal with, satisfying customers' needs with innovative solutions and creating value for all involved.
Main Responsibilities
- Perform onsite software support, system deployment, audits, maintenance, and technical support to clients’ software solutions on customer premises.
- Configuring Synergy systems to meet customers defined specification.
- Configuring, and Installing system Synergy system PC’s, Servers, IP Cameras and other related hardware based technologies.
- Managing the deployment of a large-scale project.
- Understand our customers business, technical and operational requirements and be able to match them to client’s value proposition.
- Develop and maintain an extensive working knowledge of client’s solutions.
- Provide onsite and offsite professional services.
- Ensure timely escalation and resolution of customer issues through proper channels.
- Collaborate with other technical experts and engineering teams.
- Provide an open forum for questions regarding strategic plans, best practices, and ad-hoc consulting for software implementation, integration, training, and change requests.
- Deliver accurate, high quality system handover documentation to project stakeholders.
Qualifications & Experience
- Bachelor’s in information Technology or relevant fields.
- At least 2 years of relevant technical surveillance experience.
- Experience of providing technical solutions for enterprise customers.
- Excellent administration and troubleshooting knowledge of the various Windows operating system components (Active Directory, file sharing, clustering, GPO, performance monitoring, etc.).
- Excellent knowledge of networking principles and IP protocols.
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
- Experience working with IP video systems.
- Understanding of server virtualization concepts.
- Understanding of video streaming methodologies.
- Experience working with SQL databases.
- Clear understanding of TCP, IP and UDP protocol stack.
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices.
- Proven technical training in software and/or IT verticals in fast-paced environments.
- Must have good personal credit score & clean criminal record.
Key Attributes:
- Ability to uphold organisational values and ethics.
- Excellent communication skills; written, verbal and listening.
- Takes responsibility and accountability for the customer experience.
- Analytical thinker with strong problem-solving skills; a ‘go-getter with intellectual curiosity’.
- Strong sense of ownership with a desire to constantly learn and evolve at the same pace as the software and our customers.
- An entrepreneurial mindset, Self-motivated and driven.
- Well organised with the ability to prioritise works.
- An open and honest team player.
- Has the ability to exercise discretion and independent judgement.
