Responsibilities
- Work cross functionally to triage operational issues and help drive resolutions for gaming developers.
- Manage day to day operational work and offer high-touch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
- Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
- Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team
- Being the subject matter expert within the platform partnership team on developer platform policies
- Proactively identify opportunities to improve partner experience on the platform compliance through the creation of scaled messaging and education materials
Minimum Requirements
- BA/BS Degree or Higher
- Experience in online operations, customer success, account / partner management or project management
- Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
- Ability to work effectively and cross-functionally with all levels of management, both internally and externally
- Good understanding of the Internet or Gaming industry
- Advanced skill in MS Excel and PowerPoint for data reporting purposes
- Fluent in English communication and native Korean is required as the clients being supported would be located in Korea (Ability to converse in Japanese will also be a plus point.).
