About Company:
Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.
Job Description:
- Handling renewal sales enquiries over the hotline, email, contact new and existing customers on their renewal sales enquiries
- Generate Renewal Quotation using Excel /Business Central
- Work closely with Maintenance, Presales and Procurement Teams to ensure smooth renewal
- Create MSA for Renewal contract
- Follow up closely on renewal opportunity and close it on time
- To recommend the right solution, service plans to clients and prevent them from churning their services.
- Work with internal teams to develop renewal strategies
- Source renewal quotation from respective vendors
- Upsell multiyear renewal and managed services
- Use the systems and data to produce reports when necessary.
- May be required to identify and recommend improvements to renewal administration processes
- Other ad hoc duties assigned by the Manager
Job Requirements:
- Having at least 3+ years in customer facing role with ability to influence different stakeholders using strong relationship and communication skills
- Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals is preferred
- Forecasting experience with the ability to forecast accurately is preferred
- Work effectively in a team environment and generate high impact results measure by renewal bookings
- Strong organizational and able to handle multitask simultaneously
- Proficiency in Microsoft Office applications, Salesforce, Microsoft Business Central
- Meticulous, self-driven with strong follow-up skills
- Ability to work independently and/or with a team with minimal supervision
- Must be the subject matter expert concerning daily processes and procedures
Compensation:
- Work location: CBD
- Working hour: 8:30AM - 5:30PM
- Sales Commission
- Variable Bonus (Dec / Jun)
- Annual Leave: 12 days (add 1 day/year up to max 22 days)
- Insurance: Group hospitalization and surgical with outpatient/dental benefits (current policy covers $2000 /$500 per year respectively), and personal accident insurance coverage
- Annual Health Screening Provided
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