Technical Support (Presales) is responsible for presales support to the sales team.
Responsibilities:
- Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
- Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
- Ensure all the system configuration and quotes are accurate for SEA region.
- Provide technical training for SEA sales team and technical team.
- Provide after sales technical support (project/CS) if any PM/engineer needs help.
- Provide T&C support for SEA projects.
- Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Prepare customer training materials and deliver professional customer training.
- Attend internal training and improve skills.
Requirements:
- Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
- Basic IT knowledge in security hardware, network and database.
- Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
- Candidates with technical presales background will be an advantage.
Purva
EA Licence Number: 23C2060
Registration ID is R22109878
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