Our Client:
Our client is a luxury fashion brand from France. We seek a Client Services Advisor who can deliver extraordinary service with the highest quality standards while minimizing the client's waiting time.
Key Responsibilities:
- Deliver extraordinary service on inbound and outbound calls /emails / social media servicing / chat messages.
- Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers.
- Address general and account-specific inquiries from our Clients and provide clear and concise information as needed.
- Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution.
- Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations.
Requirements & Competencies
- Diploma or Degree holder in related disciplines
- Relevant experience in client servicing or a call center environment
- Good command of English and an additional language will be an added advantage
- Personable with a high level of curiosity and initiative
- Exceptional interpersonal and conflict resolution skills
- Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations
Registration No: R22104771
EA Licence No: 22C1376
