About The Role
Your mission is to relentlessly focus on providing the most efficient and streamlined system and implementation experience for clients and partners, building trusted relationships with your clients and partners. You'll have an exciting opportunity to own and implement projects that have a direct impact on the company’s processes and system performance. You'll work with business teams to help Aleta Planet implement deals and GTM, while achieving lasting and sustainable relationships with our partners.
What You’ll be Doing
- Write business requirements documents for projects/enhancements/ continuous improvements
- Managing all aspects of various projects from initiation to closure, including but not limited to initiation, planning, execution, change request, UAT, training, go-live, hand-over and closure.
- To analyse the existing processes to identify opportunities for process optimization, system enhancements, and quality enhancement and explore for improvement in cost and SLA aspects.
- Coordinate with sales team to understand customers’ needs and drive process or system improvements (focused on process optimization, cost reduction, customer experience and operational excellence)
- Meets regularly with cross-functional departments to review weekly/ monthly performance and implement process improvements.
- Troubleshoot and work to resolve issues / gaps in operational processes and system integration.
- Coordination with tech team and vendor for the system integration related matters. Build and sustain effective communication with other roles involved in the project
What You'll Need
- 2+ years of experience in project, QA, and or process improvement fields.
- Working on critical timelines, planning contingencies, and managing multiple internal and external stakeholders
- Fluency in English and Chinese with excellent communication and writing skills
- Excellent attention to detail and organisational skills
- An ability to multitask and manage a large volume of projects/requests
- Strong collaboration skills to earn trust at all levels
- Experience developing trusted relationships with new clients and serving as a consultant
Nice to have
- Experience managing project launches and GTM plans with clients
- Interest in the financial industry
- Proven track record in project management and understanding of project management methodologies
- Able to multitask and work under pressure and tight schedule effectively and independently
