Key Responsibilities
- Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
- Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
- Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
- Being accountable for resolving the incident with workaround or permanent solution.
- Participate in troubleshooting system and network connectivity problems before escalation.
- Monitoring production metrics and performance indicators to ensure targets are met.
- Ensuring compliance with safety and regulatory standards in production.
- Other ad-hoc duties as instructed.
What we are looking for
- Years of IT experience as Level 1 Production Operations engineer.
- Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
- Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
- Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
- Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
- Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
Able to work shift duties. The shift hours are as follow:
- 1st shift - 7:00 am to 3:00 pm
- 2nd shift - 2:45 pm to 10:30 pm
- 3rd shift - 10:15 pm to 07:15 am
The 8-day rotational shift pattern is as below:
- Two days 1st shift, followed by
- Two days 2nd shift, followed by
- Two days 3rd shift, followed by
- Two off days.
