Job Description
- Supervise and guide staff in their roles, ensuring effective performance.
- Monitor budgets and manage financial resources efficiently.
- Ensure compliance with licensing, hygiene, and health and safety regulations.
- Oversee stock management and coordinate supply orders.
- Update and maintain staff rosters to ensure optimal coverage.
- Address customer inquiries and handle complaints professionally.
- Welcome and assist customers to ensure a positive experience.
- Prepare staffing and sales reports for management review.
- Develop strategies to improve profitability.
- Set performance goals for staff and monitor progress.
- Manage administrative tasks and maintain accurate records.
- Liaise with key stakeholders, including customers, suppliers, and licensing authorities.
- Drive continuous improvement initiatives to enhance business operations.
Job Requirements
- Excellent communication skills and the ability to work well in a team.
- Strong interpersonal and customer service skills.
- Maintain a friendly and approachable demeanor when serving guests.
