Position Overview:
Join us as a Commercial Operations Manager and oversee our company’s ecommerce operations, ensuring a seamless and positive customer experience. That involves streamlining processes, optimizing order fulfilment, and enhancing the customer journey in the ever-evolving world of online retail. If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!
Commercial Operations Manager is responsible for overseeing and managing all the company's eCommerce business operations. We are looking for right candidate to use his/her knowledge and understanding of the ecommerce landscape to identify improvements areas, develop growth strategies and manage the daily operations that drive online sales.
Be at the forefront of managing our ecommerce operations!
In this role, you will:
- Develop and execute strategies to improve customer experience throughout the eCommerce journey.
- Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.
- Implement efficient processes and procedures to ensure timely and accurate order fulfillment.
- Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
- Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
- Stay updated with industry trends, technologies, and best practices in eCommerce operations, implementing relevant strategies to increase revenue and profitability.
- Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
- Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.
- Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with customer service team.
- Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
Your impact:
- Enhanced customer satisfaction through optimized eCommerce operations.
- Increased sales and profitability.
- Reduced costs and improved operational efficiency.
- Increased customer retention and loyalty.
- Improved overall customer experience.
Essential skills and qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in eCommerce or operations management.
- Strong knowledge of eCommerce platforms, technologies, and industry best practices.
- Excellent organizational and communication skills.
- Proven experience in developing and implementing plans to improve the customer experience.
- Ability to work collaboratively and effectively with cross-functional teams.
- Proficiency in customer data analysis and business intelligence tools.
- Proficient in Mandarin and English.
The character we’re looking for:
- Analytical and problem-solving mindset, with the ability to make data-driven decisions.
- Adaptable and flexible, navigating and thriving in a dynamic eCommerce landscape.
- Results-oriented, with a focus on achieving and exceeding targets.
- Excellent interpersonal and communication skills to effectively collaborate with stakeholders at all levels.
- Self-motivated and organized, with strong attention to detail and the ability to prioritize tasks effectively.
- Strong leadership and decision-making skills to drive successful eCommerce operations.
