As an Ops & SRE Engineer, you are responsible for serving the technology community by caring deeply about their needs, frustrations, and overall satisfaction with their Cloud experience. You are passionate about improving the public cloud experience by constantly learning, engaging our customers with a strong desire to help our customers and enhance the cloud platform experience.
Partner with development teams to help reproduce and resolve public cloud platform issues.
Taking ownership of incidents reported and coordinating with L3 and engineering teams for resolution
- Constantly learn and use cutting edge cloud technologies
- Leverage your extensive customer support experience to provide feedback to the cloud team on how to improve the public cloud platform service.
- Drive customer communication during critical events.
- Write tutorials, and other technical articles for the developer community.
- Responsible for solving customer’s cases with advanced troubleshooting techniques to provide tailored solutions for our customers and thoughtfully work with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, the SRE may coach/mentor new hires, develop & present training, partner with development teams on complex issues or, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Responding to and investigating system generated security incidents
- The role is an SRE role and thus includes rotation in a 24/7 on call roster that supports the cloud delivery platform pipeline
- Key Skills and Experience
- 1-2+ years Production Operations and SRE experience in supporting enterprise public cloud environments (AWS and Google Cloud)
- Knowledge on CICD tools (Bitbucket, Jenkins, AWS CLI etc.)
- Must have a helping hand attitude
- Knowledge on Incident Management, Change management process
- Highly proficient in written and spoken business English
- Well organized, adaptable and makes clear and effective decisions
- Knowledge and experience with observability and SRE tooling and philosophy:
- General knowledge of infrastructure components Firewalls, TCP/IP, DNS, ICMP, Networking, Switching, PKI, TLS, Load Balancing
- General knowledge of web technology fundamentals HTTP, WebSocket, Content Distribution, WAF, REST, JSON, YAML, HTTP, CORS
- Strong experience with any flavour of Linux
- General knowledge and experience with Python, JavaScript/Java
- General knowledge of enterprise security and public cloud security
- Awareness of continuous delivery and continuous integration development environment git,
- General experience with at least one of the following: K8S, Ansible, Terraform, CloudFormation
- AWS Certified (SysOps, DevOps, Security) is a plus and good to have
