Job Summary
This role sits in Product Enablement (PE) hive within Client Coverage COO Transformation team to act as a Product Manager to facilitate strategic design and delivery across the end-to-end Credit Lifecycle.
PE Hive is aligned to the Ways of Working (WOW) framework, which is a bank wide transformation effort to improve the way we work. It is a critical enabler for execution of our strategy.
WOW intends to make it easier for our people to, more quickly and safely, get the right things done for our clients, gearing the Bank for high performance and innovation in a fast paced, dynamic environment. There is a defined investment management standard and governance structure for delivery of change initiatives via a range of agile approaches / methodologies.
Strategy
· Successful candidate will support delivery of PE strategic initiatives, with specific focus on transformation of the Credit lifecycle for Corporate, Commercial and Institutional Banking (CCIB) clients, and contribute to achieving the metrics and business outcomes in line with the CCIB business plan, working in close conjunction with the CCIB Client Coverage, Credit, Tech. & Innovation, and other functional partners. In addition to transformation initiatives, the candidate will also support design and delivery of regulatory, risk and audit requirements aligned to the strategic target vision.
Key Responsibilities
Business
• Deliver initiatives that will contribute to the execution of CCIB strategy
• Bring CCIB business understanding and acumen & “Client centricity” to bear in the design and implementation of business change initiatives.
• Collaborate closely with internal and external stakeholders to manage end-to-end execution of initiatives. This includes scoping, planning, sign-off, execution and follow-up activities
• Lead Working Groups and/or stakeholder engagement to ensure that execution is completed to plan
• Assess the Frontline and Client impact of strategic initiatives. Design and execute frontline communications and briefing strategies to build staff engagement
• Measure & track the effectiveness of implemented initiatives
• Proactively update key stakeholders throughout the project lifecycle
Processes
• Implement best practices in product management, data science, and analytics and build a culture of ownership and accountability with a strong focus on outcomes and quality of deliverables.
• Prepare and maintain product roadmaps based on different dimensions and levels of granularity
• Prioritization of initiatives aligned with strategic goals of the business
• Optimization of product strategy as per business plan
• Work closely with the UX and UI teams to create user journeys and prototypes, and build simple, functional interfaces which have a lasting user experience.
• Support A/B test experiments with end-users and own test readout and analyses
• Own key capabilities and features in the strategic roadmap, ensuring stakeholders are engaged throughout delivery process.
• Participate in brainstorming sessions during discovery / shaping phase for new initiatives.
• Manage multiple business stakeholders across geographies and client segments
• Proactively support Agile practices and foster a culture of continuous service improvement
Skills and Experience
Risk Management
• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
• Ensure that initiatives are delivered consistent with the requirements of the ORF and in a manner, that ideally improved our operational risk profile
Governance
• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
• Ensure the Bank’s project and change management governance disciplines are adhered with
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
• CCIB Client Coverage COO Management Team
• Global Process Owners
• Regional & Country Business Leads
• Country CCIB Client Coverage & Risk teams
• Credit Risk and Operational Risk
• Credit Operations
• UX/UI team
• Technology & Innovation
Our Ideal Candidate
Must Have:
• Bachelors or Master’s degree from a reputable university
• 8+ years of professional work experience in product management or project delivery or as a consultant
• Basic understanding of Corporate and Institutional Banking products and credit underwriting processes
• Functional knowledge of client lifecycle systems in a Corporate, Commercial, or Institutional banking context
• Good communication skills and analytical mindset
Preferred:
• Certified in product management or data science
• Prior experience in data analytics
• Prior experience in UX/UI design
Role Specific Technical Competencies
· Execution of product management best practices to achieve optimal outcomes
· Knowledge of credit lifecycle and transformation experience
· Experience working in an Agile environment
· Understanding of data models, analytics and microservices architecture
· Design thinking, conducting user interviews, A/B testing & developing client journeys
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
