JOB SCOPE:
· Provide consistent professional spa massage (either foot or body) in accordance with spa standards.
· Professionally advise customers on the benefits of the treatments performed.
· Be sensitive to each customer's comfort level and service needs.
· Ensure guest comfort during the treatment by monitoring room temperature, lighting, and music level.
· Enquiring about guests' medical conditions and allergies before providing spa services.
· Setting up spa and work stations, responsible for the maintenance of cleanliness and neatness of the spa facilities.
· Handle customer queries and concerns efficiently and politely.
· Resolving guest complaints and reporting any accidents to the supervisor.
JOB REQUIREMENTS:
- Good interpersonal Skills. Good communication and listening skills.
- Team player.
- Have enthusiasm and possess superb customer service skills.
- Customer-oriented.
- Take pleasure in working with people and have an outgoing personality.
- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
