Technical Support Officer / Up to $2450 + Allowance +VB +AWS
RESPONSIBILITIES:
· Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
· Perform remote troubleshooting on the kiosks if required.
· Coordinate and work with maintenance team and station staff in:
1. compiling fault data for kiosks and generate reports.
2. combining and rearranging data from source documents where required.
3. Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
· Assist in all systemwide software deployment activities to all kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
· Monitor performance of kiosks post software deployment for potential faults/issues.
· Generate backend reports of the kiosks for investigation purposes.
· Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
· Supports in all kiosks and MCC workstation related tasks (e.g. update station layout drawing).
· Any ad-hoc additional duties as instructed if required.
REQUIREMENTS:
· Nitec in Engineering or any other relevant field.
· Proficient in Microsoft Office (especially in Excel).
· Possesses high accuracy in processing information.
· A Self-motivated, pro-active, positive and able to work independently.
· Able to work independently and in a team in a challenging environment
OTHER INFORMATION:
· Location: East
· Working Days/Hours: 5 days Shift Hours (7am to 4.30pm / 2pm to 11pm)
· Salary: Up to $2450 + Allowance +VB +AWS (salary will commensurate according to experience & qualifications)
· The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.
We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.
