ServiceNow Specialist (ITSM, ITOM, CSM)
Key Responsibilities:
1. ServiceNow Implementation:
* Implement scalable ServiceNow solutions that align with digital transformation goals.
* Customize and extend the platform to enhance efficiency, automation, and user experience.
* Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
2. IT Service Management (ITSM) and IT Operations Management (ITOM):
* Enhance operational visibility, event management, and orchestration to streamline IT operations.
* Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
5. Customer Service Management (CSM):
* Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
* Integrate CSM with other ServiceNow modules to create a unified customer service approach.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
* ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
* Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
* Proficiency in ServiceNow development and CI/CD practices.
