JOB DESCRIPTION:
- Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
- Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
- Guide staff on the articulation of different categories of wines
- Guide staff in operating Point of Sales (POS) Systems when managing beverage order
- Guide staff in management of customers' queries
- Coach staff in recommending wine and food pairings to customers
- Interact with customers to assess customers' satisfaction levels for customer experience improvement
- Inspect the adherence of customer service standards
- Analyse customers' feedback to ascertain customer service delivery gaps
- Monitor the execution of initiatives under customer loyalty strategies
- Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
- Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
- Plan staff scheduling based on operational needs
- Guide staff on opening, operating and closing of shifts
- Conduct daily reconciliation of sales
- Implement strategies to achieve sales targets
- Monitor inventory level to ensure consistent supplies
- Provide on-the-job training and performance evaluation to subordinates
- Assist in interviewing new staff as part of recruitment efforts
- Suggest areas for continuous improvement within the team
- Implement continuous improvement activities within the team
REQUIREMENTS:
- Minimum 1 year of experience in a restaurant or wine-focused position
- Excellent problem-solving and customer service skills
- Exceptional communication and interpersonal skills
- Willingness to work during peak hours, including nights, weekends, and holidays
- An advanced education or certification in wine studies that is service minded (CMS or WSET) is a bonus but not expected
- Ability to work in a fast-paced environment and carry boxes
- 5 day work week
