Job Description
- Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
- Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
- Create / update and track ticket in ticketing tool to closure observing SLA commitments
- Escalate when necessary in accordance to escalation matrix
- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
- Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
- Liaise and work closely with customer to address service concerns and to solve technical problems.
- Work with technical team to resolve more advanced issues when necessary
- Perform Install / Move / Add / Change (IMAC) activities as tasked
- Ensure all material are properly documented and handed over during shift changes
- Perform any ad-hoc duties as assigned
- Build sustainable relationships and engage customers by taking the extra mile
Job Requirements
- Higher NITEC in Electrical, Electronics, IT or equivalent
- Singapore Citizen or PR preferred
- Relevant experience in IT system support and hardware maintenance
- Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
- Basic knowledge in Networking and Database management will be added advantage
- Airport operations background will be added advantage
- Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
- Ability to work responsibly, independently and in a team
- Able to interact with all levels of people and work under stress
- Training will be provided
Work schedule:-
12 hours rotating shift
