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Jobs in Singapore   »   Jobs in Singapore   »   CX Strategist
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CX Strategist

Rapsys Technologies Pte. Ltd.

Rapsys Technologies Pte. Ltd. company logo

Tasks and responsibilities include:
• Lead strategic initiatives by leveraging data-driven insights to inform design decisions
• Collaborate with cross-functional teams of creative, data, media, and technology experts to enrich brand connections
• Shape the direction of digital products and experiences through a deep understanding of user experience and interface best practices
• Develop and implement innovative strategies that align with business goals and client objectives
• Stay abreast of industry trends, emerging technologies, and design standards to maintain a cutting-edge approach
• Foster strong relationships with client stakeholders, ensuring a deep understanding of their business is maintained

We want you to have:
• Proven experience as a data-driven strategist in digital product and experience design
• Strong portfolio showcasing strategic thinking and impactful digital design work
• Expertise in collaborating with cross-functional teams (engineers and devs) and stakeholders to enhance outcomes
• Proficient in design programs, particularly Figma, with a keen eye for detail
• Demonstrated ability to present and convince
• Curiosity, passion, self-motivation, and a continuous willingness to learn and adapt
• Experience approaching ambiguous questions and thinking from first principles
• Experience crafting digital and physical experience strategies and bringing them to life
• Experience in business development efforts with cross-disciplinary teams - crafting approaches, writing proposals, and presenting to prospective clients.
• Experience in leading projects, managing scopes, and identify additional opportunities within the client’s organization.
• 7+ years of work experience in Business Design, CX Transformation, Design Thinking, Facilitation, Design Research, Customer Journey Mapping, UX/UI, Process Analysis with industry experience in CPR, FS or Public Sector.
• Strong domain knowledge in Marketing, Martech, AI, Machine Learning, Data-driven, Product Management, Digital Experiences, Agile
• Proficiency with contemporary design and prototyping tools and methods, e.g., Adobe Creative Suite, PPT, Keynote, Figma
• Knowledge in UI/UX design delivery
• A willingness to travel for research and client meetings
• Business level ability in English

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