Our Purpose
At Xero, weʼre here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, weʼre not only helping small business, weʼll be building a stronger economy that can change the world.
How youʼll make an impact
Reporting into, and working in lockstep with the Managing Director Asia, this role is tasked with ensuring the operational and commercial success of the region. With end to end responsibility for the successful execution and delivery of key strategic projects and programs of work, youʼll deliver outcomes which our partners and customers will love, and which will move the needle for Asia.
In this role and in partnership with the Asia leadership Team, you will develop the regional strategy as a subset of the global strategy. Youʼll own and drive the design, analysis and development of key strategic opportunities for Asia, align global and regional strategy into key programs of work, and then project manage and coordinate across all functions of the Xero business, both global and in region, to deliver and execute.
You will be a tenacious, senior individual contributor, with a leadership mindset, and a bias for getting things done in an imperfect environment. Youʼll have a passion for the customer and an analytical thinker, with robust analytical capability who can work through strategic problems to bring together customer focused and data led recommendations (where possible), with limited support. In the absence of data youʼll be able to think laterally to doggedly drive initiatives forward towards desired business and customer outcomes, continuously refining and finding better ways and bringing key stakeholders on the journey with you.
What youʼll do
● Engage with our customers and partners to ensure you have a deep understanding of their pain points, challenges, workflows and requirements.
● Source, own and manage the dynamic with development partners.
● Work with our development and ecosystem partners, to design, build and deliver a commercially viable and #beautiful, practice experience for our accounting partners, and customer experience for our customers.
Strategic and Operational:
● Work in lockstep with the Managing Director and the Asia Leadership Team (ALT), to contribute to regional strategy development, working in partnership with global teams
● Responsible for turning the regional strategy into a cohesive operating plan and working with the ALT to set the Objectives and Key Results.
● Responsible for leading and driving collaboration across all supporting functions to ensure regional Operating plans are aligned and agreed across the Region.
● Responsible for aligning and sharing regional plans with Global counterparts.
● Support of regional growth initiatives, helping regional leads to prioritise and deliver on their objectives.
● Create clearly defined data-led business cases which guide and inform planning with measurable goals
Program Management:
● Tapping into existing Program Management resources in global functions, utilise program management processes, procedures and artefacts to deliver key projects and programs of work.
● Work closely with the wider regional leadership teams to ensure that functional plans underpin the operational plans.
● Ensure program and project reviews are regularly and effectively conducted to monitor effectiveness of delivery against the OKRʼs.
● Work with the Commercial and Performance and Insights teams to ensure programs are delivering commercial outcomes as desired.
● Proactively seek to understand and manage risks as they relate to the projects youʼre overseeing.
Success looks like
● Operational plan aligned with regional strategy
● Clear business performance metrics and objectives supporting execution of the operating plan
● Tools and processes that ensure visibility and understanding of regional performance by regional and global stakeholders
● Significant contribution to the achievement of EM key growth objectives and strategy through the rapid operationalisation of key strategic initiatives.
● Successful execution of the regionʼs largest programs of work (aligned to OKR and Operating plans), demonstrating and measuring the commercial and growth targets and ensuring they are achieved.
● Well defined strategic programs of work and business cases delivered, with limited guidance and able to manage through ambiguity.
● Cutting through complexity, ambiguity and roadblocks quickly to continue moving forward; efficiently addressing information gaps, uncertainty and lack of clarity
● High quality thinking and decision making across the business - facilitated by the experience, tools and support of you and your team.
● Exceptional stakeholder engagement - collaborating at all levels of the organisation and ability to bring people on the journey.
● Happy customers and partners who LOVE what we are delivering for them.
What youʼll bring with you
Critical competencies
● High EQ with exceptional stakeholder engagement skills and a focus on relationships as a key driver of success
● Passion for the customer
● Proven ability to drive results within complex, multi-functional programs
● Ability to contribute to all areas of strategic planning and execution, including taking a structured approach to problem solving
● Experience delivering insightful recommendations that have been implemented and delivered true benefit to the business
● Experience in teams performing complex cross-enterprise projects with multiple stakeholders at both senior and junior levels
● Demonstrated ability to communicate insights through presentations tailored to the relevant audience
● Able to build consensus and gain alignment
● Passionate about customers and driving for outcomes
● Positive growth mindset and high energy
● Willingness to work across geographies, time zones and potentially work at unconventional times albeit with flexibility
Experience
● Extensive experience in Program Management, Strategy, Operational or Product roles
● Led complex projects across and within a matrix environment
● Experienced in leading direct and cross functional teams without hard line reporting
● Exposure to product led environments
● Experience in commercial modelling and forecasting
● Comfort wearing multiple hats and managing complex demands from across the business
● Brings experience working in SaaS /technology environment
EA licence 15C7529
EA Personnel R1985185
