Key Responsibilities
A. Customer Service:Strive for exceptional customer satisfaction through efficient and friendly service.
Promptly address customer complaints.
Conduct weekly evaluations to gather customer feedback.
B. Quality Management:Ensure compliance with CHAMPS Standards.
Perform hourly temperature checks and manage inventory to minimize waste.
C. Team Management:Recruit and train team members effectively.
Conduct shift briefings to ensure team productivity.
Plan and develop team members for future leadership roles.
D. Sales and Profitability:Analyze P&L and manage labor costs efficiently.
Order inventory and oversee delivery operations.
Develop and implement sales promotion incentives.
E. Operational Excellence:Maintain cleanliness and security standards.
Handle financial transactions securely.
QualificationsStrong leadership, interpersonal, and communication skills.
Basic computer skills, including proficiency with POS systems.
Proficiency in English and the local language.
Physical ability to handle restaurant tasks and environments.
SkillsStrong leadership qualities.
Passion for building sales.
Excellent written and verbal communication skills.
Ability to manage multiple tasks effectively.
Capable of working under pressure in a fast-paced environment.
