Seafreight Shipping Officer / Planner
Responsibilities:
- Plan and coordinate the movement of sea freight LCL consolidation for export.
- Develop and scheduling plans to optimize LCL export consolidation container.
- Monitor and track shipments, ensuring all documentation and regulatory requirements are met.
- Communicate with carrier, warehouse, vendors and other logistics partners to ensure smooth cargo operations.
- Handle any issues or delays in the shipping process, providing timely solutions and updates to clients.
- Collaborate with procurement and customer service teams to provide clients with solutions.
- Handling Shipping document with problem solving skills.
- Communication with Customer / Vendor
Customer Support Specialist
Responsibilities:
- Customer Support Specialist collaborates with and supports Sales Executive or overseas offices to ensure that all sales and customer support activities are handled proactively and efficiently, with a focus on customer satisfaction.
- The Customer Support Specialist completes all customer quotation requests and coordinates the tariff maintenance for all accepted quotes and rates issued to customers.
- In this role, the Customer Support Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.
Requirements:
- High school or equivalent education; associate degree preferred.
- Minimum 2 years experiences in NVOCC or Freight Forwarding, candidate without experience is welcome.
- Knowledgeable on shipping documents, customs clearance, etc.
- Good attitude and process customer service mind
- Good communication skills (spoken and written)
- Strong MS Office skills, including Excel, Word, PowerPoint
