Job Descriptions:
- Achieve and exceed store sales target and store KPIs
- Engage team-selling strategy to deliver Total Customer Experience and close sales
- Take the lead to demonstrate sales strategy and motivate others to close sales and achieve store target
- Partners Store Manager/Area Executive on action plans to exceed sales target/plan
- Provides feedback to Store Manager/Area Executive in view of business trends and staff performance in order to maximize sales
- Knows the best sellers, the required placement, and ensures that their sales are at or above company performance
- Perform operational tasks, maintains neat, clean and organized store environment, monitor inventory movement and conducts store take
- Perform merchandising tasks, e.g. floor sets and planograms
- Maintains high level of personal integrity, adhere to Loss Prevention practices and policies, manage work schedule and time keeping, report of fraudulent/disciplinary/ theft issues immediately to superiors
- Process and document sales transactions, conduct daily closing checks and verification
- Support in management of store operation, enforcement of service standards and team performance
- Recognizes performance issues and communicates details to Store Manager on a regular basis
- Instil high standards of compliance and hold teams accountable
- Educate team members to provide consistent Total Customer Experience through customer's first touch point to the end of transaction
- Set example by demonstrating personalised customer service and selling skills
- Imparts product and operations knowledge, utilising tools provided
- Consistently build team members' competencies by engaging in continuous training, role-playing and effective delegation of tasks
- Drive employee engagement and foster team spirit
Requirements:
- Secondary and above or Certificate in Retail Management or related disciplines
- At least 5 years of experience in retail industry, including 2 years at supervisor level
- Experience in retail shop and team supervision
- Passion for sales and customer service
- Excellent interpersonal and communication skills
- Ability to connect with Team and develop people
- IT Proficiency (Intermediate level)
