Job Description:
As a Coffee Shop Supervisor, you will play a crucial role in ensuring the smooth operation of our coffee shop. You will lead by example, motivating and coaching a team of baristas to provide outstanding customer service and consistently deliver high-quality coffee and food products.
Responsibilities:
· Supervise, train, and mentor barista and support staff.
· Ensure exceptional customer service, maintaining a friendly and welcoming atmosphere.
· Oversee daily operations, including opening and closing procedures.
· Monitor and maintain product quality and freshness.
· Manage inventory, place orders, and track supplies.
· Implement and enforce health and safety guidelines.
· Handle customer inquiries, feedback, and concerns.
· Collaborate with management to develop and execute marketing and promotional initiatives.
· Maintain cleanliness and organization throughout the coffee shop.
· Assist in creating staff schedules and managing labor costs.
· Perform additional duties as required to support the overall success of the coffee shop.
Qualifications:
· Previous experience in a supervisory role within a coffee shop or similar hospitality environment.
· Strong knowledge of coffee preparation techniques and equipment.
· Excellent interpersonal and communication skills.
· Ability to work in a fast-paced environment and handle high-stress situations.
· Exceptional customer service skills.
· Basic computer skills and familiarity with POS systems.
· Knowledge of health and safety regulations.
· Flexible schedule, including weekends and holidays.
· A passion for coffee and a commitment to quality.
· Able to work on public holiday and weekends.
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.
EA License ID: 18C9520
EA Registration ID: R1765753
