General Manager (Confinement Centre/Maternity Care)

Job Responsibilities:

1. Sales and Revenue Management:
   • Develop and execute strategies to achieve sales goals.
   • Monitor sales performance and analyse key metrics to identify opportunities for improvement.
   • Design and implement promotional and marketing plans to boost revenue and attract new clients.
   • Maintain in-depth knowledge of all spa products and services to effectively promote and sell them.
2. Sales Training and Development:
   • Provide continuous sales training and coaching to enhance staff selling skills and product knowledge.
   • Conduct regular sales meetings to motivate and educate the team.
   • Ensure staff are well-versed in current promotions, services, and products.
3. Operations Management:
   • Oversee daily spa operations to ensure a seamless and high-quality customer experience.
   • Manage staff schedules, appointments, and workflow to optimize efficiency.
   • Ensure the spa is clean, well-maintained, and adheres to health and safety regulations.
   • Address customer inquiries, complaints, and feedback in a timely and professional manner.
   • Manage inventory levels and order supplies as needed to ensure smooth operations.
4. Staff Management:
   • Recruit, train, and evaluate spa staff, ensuring they meet performance and service standards.
   • Foster a positive and productive work environment through effective leadership and team-building activities.
   • Conduct regular performance reviews and provide constructive feedback.
   • Resolve staff issues or conflicts promptly and fairly.
5. Administrative Duties:
   • Manage the wellness centre’s budget
   • Prepare and present reports to senior management.
   • Ensure accurate recording and reconciliation of financial transactions.
   • Maintain precise records of client treatments, sales, and inventory.

Qualifications:

• Diploma with proficiency in Retail Management and any relevant field
• Minimum of 2 years of management experience in the wellness industry.
• Ability to meet sales targets and drive revenue growth.
• Good leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficient in spa management software and MS Office
• Knowledge of health and safety regulations in medical spa setting.

Interested applicants please forward your updated resume to [email protected] or click on “Apply Now” button.

Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423