Responsibilities
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Hiring and training beauticians, as needed
- Organize employees’ shifts, considering peak times and seasonality
- Evaluate and improve operations and financial performance
- Ensure all beauty treatments meet high quality standards
- Promote services, products and discounts on social media
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Requirements and skills
- Proven experience as a General Manager or similar executive role
- Experience in planning and budgeting
- Knowledge of business process and functions (finance, HR, procurement, operations etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
- Ability to handle customers’ requests and complaints with grace
- Ability to work under pressure and meet deadlines
- Ability to work longer hours with prolonged period of standing.
