A. Role Description / Specific Responsibilities
1) Responsible for establishing, implementing and maintaining the quality management system in conformance to the latest revision of the ISO 9001 requirements.
2) Handle loading and unloading operations.
3) Ensure implementation of day-to-day activities of transportation.
4) Monitor fleet operations
5) Manage couriers to perform successful deliveries.
6) Accountable to the Operations Manager for the performance of their operations teams.
7) Ensure the resources are deployed effectively and lead the operations teams to meet customers’ service level agreements.
8) Responsible for resolving operational problems raised by the members of their operation teams, when such problems are beyond the authority or ability of their team members.
9) Take note of customers’ feedback and complaints and ensure that these feedback or complaints are addressed.
10) Initiate correction or rectification in the event of a service deficiency or non-conformity occurring and undertaking corrective action to prevent a recurrence where it is applicable.
11) Carry out daily tasks according to quality management system and operations procedures in order to meet their assigned quality objectives or key performance indicators.
B. Competencies
1.The ability to identify relevant sources of information. To learn how to communicate relevant information clearly and effectively in written and oral communication through liaising with multiple parties.
2. The ability to effectively communicate business values and cultures.
3. The ability to multi-task.
4. The ability to liaise and handle drivers/customers.
5. Utilisation of transport management system.
6. Corrective and preventive actions analysis.
