· To operationally run the whole of the FOH service and be responsible for the club’s day to day operations
· To work closely with the General Manager to help control & drive the operational and financial performance of the business
· To understand P&L’s and ensure departmental targets are met with payroll %’s vs F&B revenue
· Manage & mentor all FOH departments and ensure HOD’s and their immediate Assistants are given clear training plans with goals and objectives for each financial year
· To be involved with the future developments of the business and provide FOH results for budgets/ forecasting
· Analyzing and planning Club sales levels and profitability
· Creating and executing plans for departmental sales, profit and staff development
· Meet all targets set by the General Manager and CEO
· Taking responsibility for the business performance of the whole Club
· Manage & co-ordinate all health and safety requirements for the club (staff and customers)
· Manage & co-ordinate all fire plans/safety requirements for the club (staff and customers)
· Keep all club systems up to date and in line with industry standards. Researching and implementing new systems as required
· To co-ordinate all FOH teams to ensure the club’s high standard of service is maintained at all times
· To build and cement the relationships with the existing members and expand the club offering and relationships beyond the physical premises.
· To lead by example with regard to service standards as required in a luxury environment.
· To ensure a truly warm and welcoming experience for all members and visitors dining in the club.
· To ensure that guest expectations are exceeded at all times in all areas of the club service delivery
· To possess an outstanding knowledge of all food, wines, cooking techniques and allergy requirements to ensure guests can always be advised appropriately
· To possess an outstanding knowledge of an all-day service experience
· To manage from the front by running and overseeing shifts. Remaining hands on within the operation.
· To ensure the club is always presented perfectly, with a strong focus on cleanliness and hygiene.
· To work with the Lounge and Club Room managers to ensure the ordering and control of FOH stock items is managed/maintained correctly
· To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
· Manage and maintain a strong and effective relationship with the kitchen team and sommelier team.
· Planning and coordinating menus with the chef and sommelier team.
· Managing staff and providing them with constructive feedback.
· Responding to member complaints.
· Ensuring that all employees adhere to the company's uniform standards
· Advising customers on menu and wine choice.
· Recruiting, training and motivating staff.
· Maintaining high standards of quality control, hygiene, and health and safety.
