Our Purpose
At Xero, we’re here to make running a business beautiful. By making small businesses more efficient
every day, connecting them with big business technology and empowering a community behind them,
their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be
building a stronger economy that can change the world. This role sits in the Payments division, and
you’ll be instrumental in shaping Xero’s eInvoicing solutions to meet the evolving global regulatory
landscape and customer needs.
How you’ll make an impact
You are a critical member of the eInvoicing team tasked with enabling seamless connections between
small businesses and their trading partners. As a Business Analyst you will support product leaders
and development teams in building a deep understanding of customer problems through data driven
analysis, translating insights back to the team, organising work to be done, and contributing towards
solutions that realise customer and business value.
You’ll work cross-functionally to ensure customer and commercial goals for the product are effectively
translated into stories, epics and tasks for the development team, and that the development team has
all of the information it needs day to day to deliver.
What you’ll do
● Help ensure Xero’s Peppol eInvoicing products comply with the latest rules and regulations.
Ensure our software’s functionality is designed day-to-day in a compliant manner.
● Work cross functionally with other product people, designers, engineers and senior leaders on
the impacts of legislative changes and how it influences research and product development
workstreams.
● Research eInvoicing law and regulatory change in Xero’s target regions. Monitor the regulatory
and competitor landscape to understand what our teams need to build.
● Perform detailed business analysis to support the creation of product solutions and describe
the actual work to be undertaken by delivery teams
● Provide subject matter expertise around Peppol eInvoicing and government eInvoicing and
eReporting mandates, associated workflows, business rules, customer needs and regulatory
requirements to delivery teams throughout the product development process
● Support delivery teams with User Acceptance Testing prior to product launch
● Ongoing compliance audit/assessment of the eInvoicing products and competitor offerings
● Ensure that product development activity (whether directly compliance related or not) has a
compliance lens applied to it to understand, consider and manage any direct/indirect
compliance implications on the broader product
● Upskill fellow team members on all things eInvoicing.
● Support with the triage of software bugs and customer incidents.
● Contribute to producing and maintaining educational materials for clients.
● Collaborate with other team members across the UK, Singapore, Sweden, Australia and New
Zealand. A few out of hours calls per week is typical although we try to minimise these where
possible.
● Communicate complex topics to non-specialists using clear and simple language.
● Contribute to the collation and analysis of customer data to inform product planning
● Translate the customer problem into actionable user stories for the team
● Support the Product Manager to manage the backlog to ensure it follows the product roadmap
and strategy
● Work collaboratively with the broader product team to ensure effective launches
Success looks like
● You are contributing to the development of OKRs
● Your work is contributing to achieving the OKRs
● You execute work in a timely manner
● You support the delivery of quality insights and recommendations to support product decision
making
● You develop quality stories and acceptance criteria which enables customer / business value
● You demonstrate and amplify Xero’s Values
● You help to make sure the backlog is supported with necessary data and analytics
EA 15C7529
EA Personnel R22106118
