Primary Responsibilities:
- Oversee limousine operations and manage a team of coordinators and drivers.
- Ensure smooth daily operations while adhering to department procedures and company policies.
- Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services.
Operational Duties:
- Supervise and lead the team at the B1 Limousine Command Center.
- Coordinate with front desk/butler services, business development hosts, and drivers.
- Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations.
- Conduct regular checks on grooming and service standards for both in-house and outsourced team members.
- Monitor team interactions to ensure effective communication with stakeholders.
- Maintain vehicle cleanliness and ensure all amenities are in place.
- Review and plan daily bookings and manage resources, including outsourcing vehicles as needed.
- Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team.
- Ensure timely dispatch of all limousine bookings.
- Plan and manage team rosters according to operational needs.
- Resolve booking, dispatch, or guest-related issues promptly and update relevant departments.
- Address operational issues proactively and escalate to the Operations Manager when necessary.
- Develop effective communication with stakeholders to understand departmental workflows.
- Assign duties, conduct training and assessments, update checklists, and handle shift handovers.
- Attend training sessions and department meetings as scheduled.
- Perform additional duties as assigned by the immediate supervisor.
Team Member (TM) Related Duties:
- Recruit, train, assign, schedule, coach, counsel, and discipline team members.
- Conduct counseling and corrective actions.
- Maintain and update "Team Member Score Cards."
- Perform performance appraisals and provide guidance to team members.
- Enforce safe work procedures.
Requirements:
- Diploma or higher; Hotel Management is an advantage.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Good command of English, with additional languages being an advantage.
- Detail-oriented, with strong follow-through.
- Pleasant attitude, resilient mindset, and ability to work independently.
- Willingness to work shift as required.
- Professional appearance and demeanor.
