What you will be working on
Responsibilities:
(A) Engagement of companies
- Handle escalated CRM enquiries
- Call companies to conduct verification
- Regular updating of FAQs
- Track and report status and payment of cases
- Prepare regular reporting to Management
- Follow up on bounced SDL mailers
- Creation and regular housekeeping of data and folders within data sharing platforms
(B) Issuance of Notice
- Preparing and sending Notices on behalf of organisation
- Management, reconciliation and follow up of Notice of Objection (NOO) cases
- Populate reconciled and updated figures into relevant systems
Any adhoc duties assigned by Team Leader.
What we are looking for
- Requirements:
- Tenure for the contract is 1 year. Applicants able to commit for at least 3 months can apply too.
- Preferable to have prior experience handling diverse groups of customers
- Candidates should be mature to handle CRM and confidential information
- Good working knowledge of excel preferred
- Candidates without the required qualifications but with relevant experience are welcome to apply
- Please note that only shortlisted candidates will be notified
