JOB SCOPE
- Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
- Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
- Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
- Assist in keeping database updated with accurate personal information of card members
- Must be able to keep confidential customer information proprietary as access to customer data is necessary
- Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
- Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
- Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
- Check to make sure equipment, kiosks, digital signage and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
- Maintain tidiness of counter and relevance of signage displayed at counter
- Obtain guests’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
- Support event activities by introducing and inviting players to events throughout the year
- Be the Marketing contact and host guests at the loyalty programme events and promotions
- Ensure compliance with company and regulatory policies
JOB REQUIREMENTS
- Minimum ‘N’ levels, ‘O’ levels or Diploma in marketing / business / hospitality and above
- Experience in a hospitality or customer service role preferred
- Preference with business development, sales and customer retention programmes from a service industry
- Proficient in Microsoft Windows, Excel, Word and PowerPoint
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
