Key Responsibilities
- Supervise the external vendors
- To be the back-up to the existing BE Senior Supervisor
- Taking charge of the the external Agencies Portfolios including managing the assignment and recall of accounts to these vendors.
- Handle escalations with regards to customer complaints and to resolve any issues raised.
- Preparation of monthly updates and reports to the Management
- Handling operational matters within the team
- Any other adhoc duties assigned by the manager / management
Qualifications & Requirements
- Minimally 1 year of work experience in Collection at the Supervisory level.
- Proficient in Microsoft Office
- Fast learner in order to familiarise with our Company's various systems and processes.
- Able to handle complaint/dispute cases, to have good communication and negotiation skills
