Responsibilities:
- Assist residents upon arrival at the Town Council and build relationships by communicating in a tactful and professional manner
- Assist residents in the booking of facilities
- Handle calls and emails promptly by providing accurate and timely information pertaining to residents' queries/ feedback
- Assist in cases creation in the system
- Liaise with other departments pertaining to the feedbacks received
- Any other duties as assigned
Requirements:
- Minimum Higher Nitec in Customer Service or related courses
- Candidate must be comfortable working in a call centre as well as front counter environment
- Prior experiences working in a high volume call centre environment advantageous
- Have a positive working attitude, proactive, meticulous and strong follow-up skills
- Ability to multi-task and work in a fast paced environment
- Team player with excellent interpersonal skills
- Enjoy interaction with people from all walks of life
Benefits:
- 5-day Work Week
- Medical benefits
- Bonus / AWS
- Insurance coverage
- Pro-family benefits
- Flexible Benefits
- Training opportunity & Career advancement
