Job Purpose
The regional implementation manager role will be responsible and accountable for managing complex implementations. The client base includes Corporate and NBFI, who have exacting standards and expect the highest levels of best practice and standards around implementation.
The Regional Implementation Manager (RIM) ensures the client's expectations are met, by assembling the appropriate resources in the bank, creating an accurate and comprehensive project plan, validating scope, ensuring that all milestones dates are met, proactively tracking progress, capturing issues and risks, taking actions to follow up and ultimately delivering the solution on time and within budget.
Successful candidate will report to Regional Implementation team head, work closely with regional TB teams, head quarter, in-country TB teams and other functional teams outside of TB to optimize the implementation process.
The candidate will also take a leading role to deepen the relationships with clients who are using SAP ERP system, by developing and implementing value-add SAP embedded solutions to the client.
Job Responsibilities
Pre-Implementation:
- Support RFP preparation - i.e. custom project plans, self-bios, addressing of technical or system integration related queries.
- Sales support - Join TB Sales and Relationship manager for key sales presentations on large pitches and provide input on areas related to technical solution, implementation processes, requirements, documentations, and timelines.
- Share best practices - Consult with relevant stakeholders to gather existing best practices for the client.
- Expert opinion - Provide expert opinion and insight to Sales and Product Managers and best paths of execution.
Implementation:
- Project Management - Overall responsibility for the project management and success execution of each client implementation. The range of projects varies from standard to highly complex/customized cash management, liquidity management and trade finance solutions, such as Host to Host connection, SWIFT direct connection with corporates, Cash pooling, Interest Optimization, Supplier finance etc.
- Deliver the agreed solutions – Be the single point of contact for client, work closely with Customer users, Customer IT vendors, internal partners such as TB Sales, RMs, HQ support team, In-country teams, IT department, Legal, Products and other relevant stakeholders to deliver the agreed solutions.
- Ensure customer satisfaction - Ensure solution delivered meeting customer’s business objectives and requirements.
- Develop and Deepen Client Relationships – Engage with clients on a regular basis during project execution, provide training to clients, drive utilization and customers’ satisfaction and collect client’s voices during the regular engagements, deepen the relationships with clients.
- Collect feedbacks - Proactively collect feedbacks during implementation and share market information, business opportunities and necessary enhancement that will be helpful to TB Sales, Products and Coverage in addressing market place and/or client needs and requirements.
Supporting
- Collaboration and stakeholder management.
- Branch support - Provide necessary supports and guidance to in-country implementation teams in Asia.
- Level 2 Client support - Provide level-2 client support to those regional clients with complex solutions delivered.
Others
- Compliance - Adhere to all relevant policies, frameworks, and controls.
- Report risk in a timely manner - Escalate/Report risk issue(s), if any, on a timely basis to Team Lead or head of department.
- Advise and support junior team members.
- Support team lead on ad-hoc tasks.
Job Requirements
- Degree in Banking & Finance / Business / Economics /Computer Science or related is preferred.
- Minimum 5 years' working experience in implementation or project management, preferably in the areas of cash management or trade finance.
- Knowledge of ERP(SAP, Oracle) functions and Coding, Coding Practices and Middleware interfaces.
- Expertise as API Subject matter expert with knowledge industry standards such as JSON, ISOXML, RESTful Web Services
- Knowledge in industrial banking system and format.
- Strong transaction banking product knowledge in one or more product areas (cash management, liquidity management, trade finance, supplier chain finance, etc) with a strong track record of implementation experience.
- Good understanding the various types of connectivity and security protocol, SWIFTNET knowledge will be an advantage
- Demonstrated ability to perform within a matrix organization and regional multi-country franchise.
- Strong team player with good communication and interpersonal skills
- Ability to operate in a multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues.
- Ability to take initiative, work independently and to accomplish tasks with minimum supervision.
- Strong strategic mindset with proven analytical skills.
- Certification in project management and Cert ICM is an advantage.
