Strategic Planning and Leadership
- Technology Strategy: Develop and implement the IT strategy that aligns with the organization's goals.
- Leadership: Lead and mentor the IT team, providing guidance and professional development opportunities.
- Budget Management: Plan and manage the IT budget, ensuring cost-effectiveness and alignment with business needs.
- Communication: Communicate effectively across all departments to present IT ideas and report the progress of the IT team. Provide good customer service to end users in the organization.
Infrastructure management
- System Administration: Oversee the installation, configuration, and maintenance of IT systems, including PABX, servers (Windows, Linux, Exchange), networks, and storage systems.
- Network Management: Ensure the reliability, performance, and security of the organization's network infrastructure.
- Data Management: Manage databases backups using virtualisation technology such as Hyper-V, VMware and vSphere to ensure data integrity, availability, and security.
- Inventory Management: Manage IT inventory, software licenses and renewals
Cybersecurity
- Security Policy Development: Develop and enforce IT security policies to protect the organization's data and systems.
- Threat Management: Monitor for security breaches, manage security incidents, and implement preventive measures.
Project Management
- Project Planning: Plan and oversee IT projects, ensuring they are completed on time, within scope, and within budget.
- Vendor Management: Manage relationships with IT vendors and service providers, including contract negotiation and performance evaluation.
Technical Support and Maintenance
- User Support: Oversee technical support for end-users (including regional offices), ensuring prompt resolution of IT issues.
- System Upgrades: Plan and manage upgrades and migrations to new systems or technologies.
- Onboarding and offboarding: Assist in onboarding and offboarding of all employees
Compliance and Risk Management
- Regulatory Compliance: Ensure that IT systems and practices comply with relevant regulations and standards (e.g., GDPR, HIPAA).
- Risk Management: Identify and mitigate risks associated with IT operations, including disaster recovery planning.
Innovation and Continuous Improvement
- Technology Innovation: Stay informed about new technologies and trends, recommending and implementing innovations that could benefit the organization.
- Process Improvement: Continuously seek to improve IT processes and workflows for better efficiency and effectiveness.
Requirements:
- Minimum Diploma in Computer Science / Information Technology or related field.
- Minimum 5-8 years’ experience as IT manager.
- Good communication skills, attention to detail and ability to multitask
- Strong knowledge in networking and virtualization technology such as VMWare and Hyper-V
- Experience in managing servers (Windows, Linux), networks (LAN, WAN, VLANs and Wireless), computers, routers, switches, firewalls, CCTV, PABX, door access, software deployment, security updates and patches.
