Key Responsibilities
- Technical Delivery
- Undertake projects related to IT infrastructure (physical and virtual servers, Microsoft Exchange, Microsoft 365 technologies, Azure AD, Active Directory on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
- Project implementation - Plan, gather requirements, design, test, implement, troubleshoot systems as per system requirements for new or existing systems (Exchange on-prem and M365 technologies)
- Provide technical support and advice to users on systems or Microsoft 365 technologies related issues or queries
- Perform data migration to M365 (Exchange Online, SharePoint, Teams and OneDrive) from on-prem Exchange, file servers, SharePoint or Google Workplace Service (GWS)
- Perform Exchange on-prem / hybrid and Microsoft 365 technologies administration/maintenance and works toward continuous optimization of systems performance
- Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
- Cross group collaboration
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
- Diploma/Degree or other equivalent
- At least 5 years of experience
- At least 3 years of project delivery experience
- At least 2 years of support experience
- Design, implement and support infrastructure projects
- Technical knowledge of on-premises (M365, Exchange 2013/2016) and email infrastructure related areas – Exchange cert renewal, CA Setup
- Technical knowledge of data migration to M365 (Exchange Online, SharePoint, Teams and OneDrive) from on-prem Exchange, SharePoint and Google Workplace Service (GWS)
- Technical knowledge of infra stack (AAD, Active Directory migration services 2016/2019, Clustering)
- Hardware experience
- IBM, Lenovo, HPE, Dell, Huawei
- Possess strong problem-solving skills and able to prioritize and manage multiple tasks
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Demonstrated project management experience handling multiple projects simultaneously
- Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
- Skill requires:
- Powershell scripting
- Microsoft 365 technologies - M365 Administrator Expert
- Exchange On-prem / hybrid environment
- Active Directory
- Entra ID (Azure AD) & Entra ID Connect
- Added advantages:
- Hyper-V
- ITIL Certification
- Azure cloud certification
