THE OPPORTUNITY
The Assistant IT Manager/IT Manager works with the Back Office HR & IT team to support and ensure the efficient and effective daily office operations, smooth internal workflow, and coordination of processes.
THE WORK
IT & Network Responsibilities (50%)
· Provide basic day-to-day user and desktop support to employees in Singapore office.
· Provide user IT onboarding including account creation and setup, allocation and deployment of laptops, basic user training.
· Liaise with local IT vendor (external) and remote Group IT (internal) teams to evaluate or troubleshoot IT issues.
· Work with HQ IT teams and various stakeholders on implementation, upgrades, and transformation projects.
· Manage the general maintenance and upkeep of IT tools and equipment (hardware and software) including computers, accessories, AV, and printers.
· Update IT inventory records & suport with IT procurement.
· Review diagnostics and assess the functionality and efficiency of systems.
· Implement and execute network security measures.
· Monitor security certificates and company compliance of requirements.
· Offer technical support to company staff and troubleshoot computer problems.
· Install and update company software and hardware as needed.
· Anticipate and report the cost of replacing or updating computer items.
· Maintenance of office biometrics and relevant reports.
· Management & point of contact of Accelo – PM work platform
Project Management System Responsibilities – Accelo (50%)
· Managing, provisioning, configuring, and maintaining the underlying platform.
· Continuous Identifying, monitoring and improvising of platform performance.
· Attending and responding to incidents, outages, or other disruptions in platform service.
· Providing support to users or customers experiencing issues with the platform
· Offering training sessions or documentation to help users effectively utilize the platform’s features.
· Managing user accounts and permissions as needed
· Engaging with platform vendors or service providers to address issues or request assistance.
· Managing vendor relationships, contracts, and service level agreements (SLAs).
· Evaluating new vendor solutions or upgrades to existing platforms
· Engaging with platform vendors or service providers to address issues or request assistance.
· Managing vendor relationships, contracts, and service level agreements (SLAs).
· Evaluating new vendor solutions or upgrades to existing platforms.
Technology Innovation
· Developing a technology innovation strategy aligned with the organization's overall goals and objectives.
· Identifying emerging technologies and trends relevant to the organization's industry and market.
· Collaborating with internal stakeholders across departments (AMC and Corporate) to gather input and support for innovation initiatives.
· Reviewing and refining the organization's technology innovation strategy based on feedback and results.
· Identifying opportunities for process improvement and optimization in innovation processes.
THE CONNECTION
Reporting to Director, Corporate and IT Project Manager, the Assistant IT Manager/IT Manager works closely with the back-office team and is the first point of contact for employees regarding general IT and office facilities matters.
THE MUST HAVE
· Fluent in English. Proficiency in an Asian language is a plus.
· Well-versed in computer systems.
· Familiar with Windows 365 and project management software.
THE GOOD TO HAVE
· IT Diploma/Degree qualification
· 5 years of relevant work experience
· Experience with project management is advantageous.
· A multitasker, organised, prioritise work independently as well as in a team.
· Demonstrate a customer service mindset with a proactive disposition.
· Possess excellent communication and problem-solving skills with a sense of urgency.
ADDITIONAL LOCAL BENEFITS
· Competitive Annual Leave & Birthday Leave.
· Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.
· Employer-paid Group Hospital & Surgical, Outpatient, Clinical, Outpatient Specialist & Personal Accident.
· Comprehensive internal L&D portal and opportunities for external courses.
Potential candidates must be authorized to work in Singapore without any sponsorship. www.wearemci.com
