Key Responsibilities but not limited to:
Greeting and Welcoming:
- Warmly greet and welcome members and guests upon arrival or during phone interactions.
- Provide a friendly and professional first impression of the Club
Customer Service:
- Answer inquiries in a knowledgeable and courteous manner.
- Provide accurate information about Club facilities, services, and events.
- Assist with special requests and ensure customer satisfaction.
Record Keeping:
- Maintain and update member records and ensure accuracy.
- Handle and process payments efficiently and accurately.
Communication:
- Communicate effectively with members, guests, and other staff members.
- Ensure clear and concise information is relayed during interactions.
Problem Solving:
- Address and resolve member and guest concerns promptly and professionally.
- Escalate issues to the appropriate department or manager when necessary.
Administrative Duties:
- Perform general administrative tasks such as filing, data entry, and guest registration and etc.
- Assist with other duties as required to support the Member Services team.
Guest Room Reservations Management:
- Handle and process room reservations accurately and efficiently via phone, email, or in-person.
- Update reservation systems with booking details, changes, and cancellations.
- Confirm reservation details with guests and provide necessary information regarding check-in/check-out times and policies.
Arrival Coordination:
- Prepare for guest arrivals by ensuring that rooms are ready and meet quality standards.
- Greet guests upon arrival, check them in, and provide key information about the room and facilities.
- Address any special requests or requirements before or upon arrival.
Departure Procedures:
- Facilitate smooth check-out processes, including handling payments and reviewing guest bills.
- Address any concerns or issues raised during departure and ensure that all charges are accurate.
- Conduct final room inspections to ensure cleanliness and readiness for the next guest.
