Salary: SGD 3000-4000
Location: Tampines/ Alexandra
Timings: 8:00 to 6:00pm or 10am to 8pm (staggered working hrs)
5 days a week
Job Responsibilities
· Ensures highest standard of service delivery to our customers.
· Monitor and respond to incoming calls/emails/social media platform/written correspondences
· Maintains confidentiality of the Bank’s customers and data.
· Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness
· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
· Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
· Uses technology and system tools as directed and within established guidelines.
· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
· Keeps abreast with current issues in the banking environment and competitors’ innovations.
Job Requirements
· Degree/ Diploma in any discipline.
· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
· Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
Interested candidates please share your resume to [email protected] with all details like current salary, expected salary and notice period
Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd(EA12C6295)
