Scope:
- Sales Management : Align brand direction, analyse market trend and industry dynamics to formulate retail direction and strategy.
- Formulate business plan & KPI focus, analyse business trend, and initiate action plans. Lead store team to exceed sales and P&L targets.
- Ensure store team well present brand guidelines and deliver exceptional client experiences.
- Align with CRM strategies and priorities, closely review execution and efficiency of client communication to build up long term business.
- Work with Marketing and store team to launch in-store activation or corporate events.
- Partner with SEA Customer Service Manager to properly handle after-sales services and customer feedback.
- Staff Management - Actively participate in team management including acquisition, talent development, motivation programs, coaching, performance review and succession plan.
- Partner with Regional Training Manager to customize staff development programs - service & selling skills, clienteling, product knowledge, industrial knowledge, language and management trainings to uplift team efficiency.
- Conduct regular field visit to keep track staff progress with KPIs measurement and evaluate training effectiveness.
- Retail Operations - Standardize, implement and optimize retail operation efficiency. Oversee day-to-day execution and ensure adherence to brand policies, compliance, and control guidelines.
- Well maintain cross functional communication to offer efficient operation and administration supports including marketing & promotion, product launch, assortment, allocation, logistic, IT & systems and finance control.
- Assist ad hoc tasks if need.
Requirements
- Degree in Business Management/ relevant discipline with minimum 5 years solid experience of retail management in FMCG/ Retail industry/ luxury brands preferred.
- Solid experience of client experiences and CRM management.
- Proven leadership and interpersonal skills, work well with all levels.
- Mutli-tasking, able to work under fast-paced working environment.
- Good Microsoft Office skills especially Excel and Power Point. BI reporting is a plus.
If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]
Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
