Account Manager
- Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
- Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.
Job Purpose
An Account Manager role will be a liaison between oncology customers and internal Company teams, acting as a valuable partner for oncology customers and other stakeholders in key accounts to address their needs and pain points, delivering values to customers and the patients under their care.
Responsibilities
Customer Engagement
• Build and maintain long-term relationships with all key customers, leveraging in-house resources whenever is required to add value to customers
• Identify and understand each customer’s motivation, unique business needs and objectives
• Share products merits with HCPs tailoring their identified needs and provide basic product education to customers who are not familiar with company products
• Understand the market dynamics and industry trends to provide advice to favorably position company’s products
• Ensure great experiences and add values to customers and their patients whenever customers engage with the company
Stakeholder Management
• Identify shared purpose among different stakeholders and leverage this to co-create solutions with stakeholders in the healthcare ecosystem
• Create stakeholder mapping and identify key decision makers and their influential relationship
• Connect different healthcare stakeholders to help HCPs make faster and better treatment decisions
• Communicate market and customer insights to internal company cross-functional team to develop value-adding solutions for customers and patients
• Plan, implement and coordinate internal efforts with cross-function teams (for example but not restricted to market access, communications, marketing) to deliver value for customer and other stakeholders
Account and Territory Management
• Identify stakeholders and opportunities for the key accounts in territory and develop customer engagement plan for the account accordingly
• Develop account plans with defining short and long-term strategy to support the growth of prioritized accounts
• Identify prioritized key accounts, provide customized services to different customers in line with company service standard
• Monitor performance metrics and is responsible for account performance and commercial proposals; ensures sales targets and goals are met or exceeded
• Monitor competitor activities by gathering current marketplace information
Strategy Development Support
• Contribute to sales strategies and tactics development and deploy marketing activities, which are fully compliant with internal medical, legal & compliance processes
• Contribute inputs and co-develops the therapy area strategies
What you must have
• University degree in Pharmacy or Science-related domain (biomedical, biology, life science, medical related etc)
• 4 year of working experience in a MNC environment with minimum 2 years of experience in healthcare, preferably in account management.
• Experience in Oncology is an added advantage.
• Fresh graduate from pharmacy background may be considered.
• Excellent stakeholder engagement skills including partnering with key HCPs and organizations. Experience in project management is an added advantage
• Broad understanding of patient journey(s) in defined disease area(s), enabling engagement at the specialist level
• Strong business acumen with expertise in commercialization, medical and customer experience. Good track record in sales, with a history of achieving results
• Ability to work independently and in a cross-functional environment and able to influence other team members to provide best support to customers
• Excellent communication skill and able to understand and leverage digital means and tools
• Strong learning agility and resourceful
- Positive and Entrepreneurship mindset with winning attitude
What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
