Senior Regional Client Account Manager
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional enterprise clients in Cybersource, your role will be focused on helping these clients to address their payments needs and the evolution of their payments strategy in line with new innovations introduced by Visa and challenges that arise based on market or client specific dynamics that develop.
Potential engagements could include portfolio management diagnostics, cross sell of value added services, authorization optimization strategies, assessments of digital product and marketing programs, alignment and execution of product roadmaps, optimizing client customer servicing processes, deal development and contract negotiation. Key objectives are client retention, revenue growth and improving NPS.
We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.
Specific responsibilities include
- Proactively engaging with portfolio of regional enterprise clients and Visa leadership in regular strategic planning discussions
- Communicate and coordinate required activities with market-based Cybersource colleagues and Merchant Acquiring & Sales colleagues to deliver against commercial, financial and operational objectives
- Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
- Partner with peers in other functional areas, e.g. Marketing, Sales Operations, Risk & Identity Solutions, Visa Consulting, Merchant Data, etc. and across global teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
- Produce analysis and generate insights to impel/create call to action that will improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across their payments P&L
- Travel may be required
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
We are looking for an individual with strong Account Management and Sales experience along with deep acquiring, payment and consulting expertise to provide analytical and strategic thinking to shape the services we deliver to clients, lead consulting engagements and develop actionable and scalable insights and solutions.
Key Competencies
- Strong Account Plan development and execution
- Substantial problem solving ability with strategic focus on providing significant ROI
- Strong analytical skills, with demonstrated intellectual and analytical rigor
- Self-motivated, results oriented individual with the ability to handle multiple projects concurrently
- Executive presence including excellent communication and presentation skills, written and verbal and ability to communicate at all levels within large organizations
- Demonstrated leadership and collaboration capabilities across a matrixed organization
- Experience in managing and closing complex deals and opportunities
- Holds self and others accountable for measurable high quality, timely and effective results
- Displays a strong commitment to organizational success
- Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
- Strong commercial acumen and ability to influence and negotiate commercials and contract terms with senior executives
- Experience in managing complex regional organizations
Other requirements
- Minimum of 10 years of relevant experience in B2B Sales & Account Management within digital payments
- BA/BS required
- Candidate will have strong consultative selling skills including use of sales methodologies
- Candidate requires strong acquiring, payments, eCommerce and fraud solution experience and knowledge
- Knowledge and experience of payments within AP an advantage
- Experience with Microsoft Dynamics an advantage but not required
- Strong MS Office skills
