Contract: 6 months
Location: Changi Airport
Working hours: Mon - Fri (may be required to work on weekend to support operational needs)
Responsibilities
- Quality Service Management
- Coordinate with service provider to analysis and audit service-related metrics for timeline monthly incentive disbursement
- Curate, create and improve learning content for staff using
- Facilitate Quality Service Management monthly incentive reimbursement etc.
- Facilitate in management reporting on feedback (Shopping Concierge)
- Analysis customer database and sales info to come up with action plans to drive sales
- Update of websites with SC latest promos / info to drive (Shopping Concierge) awareness and usage
- Design of product catalogues to engage SC customers
- Coordinate with external agency on artwork (when required)
- Assist with ad-hoc events
- Facilitate sales reconciliation, incentive, marketing dollar reimbursement etc
- Planning for corporate events
- Research on best practices by other airports and retailers (especially service)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/8404
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
