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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Services
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Customer Services

Envoy Search Partners Pte. Limited

Envoy Search Partners Pte. Limited company logo

Responsibilities

You will be reporting to Sales Manager and required to undertake such duties as may be assign to you in the proper performance of your employment.


Customer Services

  • Acts as window and interface with customer on all issues, and provide top level of customer service to all customers
  • Liaise with customers on quotation status, progression of projects, and delivery schedules
  • Escalate issues impacting customers on time delivery performances
  • Maintain communication record of interaction with the customers in an orderly manner
  • Coordinate with the internal departments to find solutions and resolve matters

Sales Admin

  • Maintain customers and supplier relationship
  • Fully assist Sales Manager for all oversea and local customers
  • Follow up to PO documentation once quotation is issued.
  • Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service
  • Identify, develop and implement progressive and standardized methods of continuous improvement
  • Define and maintain standards of performance
  • Develop, communicate and implement mid and longterm goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning
  • Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the company's Code of Business Conduct.

Requirements:

  • At least 2 years of relevant experience
  • Good working knowledge of Microsoft Word and Excel
  • Able to work well independently and as a team
  • Able to communicate well across all levels

Others:

  • Mon to Thur 8am 5.30pm
  • Fri 8am 5pm
  • Alternate Sat 8am 12noon

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